Frequently Asked Questions

Have more questions? Don't hesitate to reach out – we're here to provide all the lash-loving assistance you need!
1

What makes your lash extensions different from others on the market?

Our lashes are meticulously handcrafted using premium materials to ensure they are soft, lightweight, and have a natural look. Our volume lashes are easy to hand-make fans and our curls are consistent through the various lengths. We focus on a variety of styles to suit many preferences, so you can tailor individualised lash sets for your clients.

We have created our collection of Lash-Pro products after many years of experience operating multiple lash salons, servicing hundreds of thousands of clients.

2

Are your lash extensions cruelty-free?

Absolutely! We are committed to animal welfare. Our lashes are 100% cruelty-free and made with synthetic fibres, so you and your clients can enjoy stunning lashes guilt-free. In addition, they are packaged in a paper board box, making them fully recyclable and eco-friendly.

3

Do I need to be a qualified lash technician to buy Lash-Pro products?

Yes, it is important to understand that the Lash-Pro collection is especially for professional eyelash extension technicians, to perform qualified services on their clients. If you are not a qualified lash technician, please do not make a purchase of these products and refer to a training provider to obtain your qualification first.

4

What type of adhesive do you recommend?

Stay tuned! We have a dynamite adhesive launching soon!

5

Do you offer international shipping?

Currently, we are only shipping to Australia via our online store. If you require international shipping, please contact us.

6

What's your return policy?

We want you to be thrilled with your purchase. If you're not satisfied with your order, please visit our Returns and Refunds page for more details.

7

Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package's journey.

8

How can I reach your customer support?

We're here to help! You can reach us through the Contact Us form on our website or by emailing orders@getpnk.com. Our dedicated team will get back to you as soon as possible.