Frequently Asked Questions

Have more questions? Don't hesitate to reach out – we're here to provide all the lash-loving assistance you need!

What makes your lash extensions different from others on the market?

Our lashes are meticulously handcrafted using premium materials to ensure they are soft, lightweight, and have a natural look. Our volume lashes are easy to hand-make fans and our curls are consistent through the various lengths. We focus on a variety of styles to suit many preferences, so you can tailor individualised lash sets for your clients.

We have created our collection of Lash-Pro products after many years of experience operating multiple lash salons, servicing hundreds of thousands of clients.


Are your lash extensions cruelty-free?

Absolutely! We are committed to animal welfare. Our lashes are 100% cruelty-free and made with synthetic fibres, so you and your clients can enjoy stunning lashes guilt-free. In addition, they are packaged in a paper board box, making them fully recyclable and eco-friendly.


Do I need to be a qualified lash technician to buy Lash-Pro products?

Yes, it is important to understand that the Lash-Pro collection is especially for professional eyelash extension technicians, to perform qualified services on their clients. If you are not a qualified lash technician, please do not make a purchase of these products and refer to a training provider to obtain your qualification first.


What type of adhesive do you recommend?

Stay tuned! We have a dynamite adhesive launching soon!


Do you offer international shipping?

Currently, we are only shipping to Australia via our online store. If you require international shipping, please contact us.


What's your return policy?

We want you to be thrilled with your purchase. If you're not satisfied with your order, please visit our Returns and Refunds page for more details.


Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package's journey.


How can I reach your customer support?

We're here to help! You can reach us through the Contact Us form on our website or by emailing Our dedicated team will get back to you as soon as possible.